You've Got Questions.
We've Got Desserts & Answers.
General Information
Where is SCOOP’D from?
Right here in Singapore.
SCOOP’D was born with one simple mission: To build a dessert brand that brings people together through the simple joy of good food, good moments, and a little bit of curiosity.
Born in Singapore, made for everyone, we want SCOOP’D to be a name people remember when they’re craving something comforting, exciting, and unmistakably us.
What are Scoopable Desserts?
Scoopable Desserts are our take on desserts designed to be served by the scoop.
From our signature Scoopable Cookies to indulgent cakes and nostalgic favourites, each dessert is created to be enjoyed warm, gooey and straight from the tray or tub.
What are the common allergens in SCOOP’D products?
Our products may contain wheat/gluten, dairy, eggs, soy and nuts, depending on the flavour. Some products may also contain hazelnuts or other tree nuts.
We prepare our products in an environment where multiple allergens are handled, so cross-contamination may occur. If you have a food allergy or dietary restriction, please contact us before placing your order and we’ll be happy to advise you on the ingredients used in each product.
Is SCOOP’D halal-certified?
SCOOP’D is not halal-certified at the moment, but we are proudly Muslim-owned and FSH-certified, and we’re actively exploring halal certification as we continue to grow.
In the meantime, we’re intentional about what goes into our desserts. All our ingredients are sourced from halal-certified suppliers, and we take care to make thoughtful decisions throughout our sourcing and preparation process.
Halal certification is something we take seriously, and we hope to make SCOOP’D accessible to even more people in the future.
How do I warm up my desserts?
We’re always looking for better ways to package our desserts so they arrive just the way we intended. In the meantime, here’s how to bring them back to their warm, gooey best:
Oven:
Pop your dessert into the oven at 170°C for 3–5 minutes, or until warmed through.
Air fryer:
Heat at 170°C for 2–3 minutes. Just a little heads up — this can give the top a slightly crispier finish.
Microwave:
For a softer, quicker fix, remove the dessert from its original tub, place it on a microwave-safe plate and heat for 30 seconds to 1 minute.
Then? Grab a spoon and dig in.
How many people does 1 tub serve?
Each individual tub serves approximately 1–2 people, depending on portion size and how indulgent you’re feeling.
Perfect for a personal treat, date night or a little dessert after dinner. Sharing is entirely optional.
How many people does 1 tray serve?
Each single tray serves up to 10 people, making it ideal for small gatherings, birthdays, celebrations, office treats, parties or simply having dessert to share.
We recommend ordering based on your guest count and whether the dessert is being served as a main treat or alongside other desserts.
One tray. Up to 10 people. Plenty of SCOOP’D to go around.
What if I’m hosting a party for more than 10 people?
Thinking of hosting a party for more than 10? We’ve got you.
Our Party Kits are made for bigger gatherings, with enough SCOOP’D goodness to keep the whole crowd happy. Whether it’s a birthday, office party, celebration or simply an excuse to get everyone together, we’ve got the dessert covered.
More people. More dessert. More reasons to get SCOOP’D.
Delivery & Collection
What days can I place an order?
Our online store is open 24/7, so you can place an order anytime, any day of the week.
However, same-day delivery is available Wednesday to Sunday only.
For weekend orders, the last order cut-off is 2PM. Orders placed after 2PM will be scheduled for the next available delivery window.
Please note that Mondays & Tuesdays are our delivery days off. Orders placed on Monday and Tuesday will be scheduled for delivery from Wednesday onwards.
What are your delivery options?
We offer Same-Day Delivery and Express Delivery across Singapore, Wednesday to Sunday.
Same-Day Delivery
Wednesday – Friday
- AM: Order by 12PM → Delivery 12.30PM – 3PM
- PM: Order by 6PM → Delivery 6.30PM – 9.30PM
Orders placed after the respective cut-off times will be scheduled for the next available delivery window.
Saturday & Sunday
- Order by 2PM → Delivery 3.30PM – 8PM
- Orders placed after 2PM will be scheduled for the next available delivery window.
Express Delivery
Need your SCOOP’D fix a little sooner?
- Delivery within 1–3 hours
- Available 10AM – 6PM, Wednesday to Sunday
- Subject to availability
No deliveries are made on Mondays & Tuesdays.
Do you deliver islandwide?
Yes! We deliver islandwide across Singapore.
Can I request a specific delivery time?
Our deliveries run within designated time windows, so we recommend choosing a delivery slot where someone will be around for the entire window to receive your SCOOP’D.
Need it at a specific time? Drop us an email at scoopd.studio@gmail.com or DM us on Instagram @scoopd.sg and we’ll do our best to work around your schedule.
Please note that additional delivery fees may apply for special delivery requests.
What happens if no one is around to receive my order?
We recommend making sure someone is available to receive your order during your selected delivery window. Nobody wants their SCOOP’D waiting around too long :(
If no one is available, our delivery team will contact you to check if we can leave your order with a neighbour or safely at the door. If we’re unable to reach you and a re-delivery is required, a $20 admin & logistics fee will apply.
Keep your phone close. Your SCOOP’D might be calling.
Can I change my delivery address, date or time?
Yes! You can amend your delivery address, date or time as long as you let us know at least 1 day before your scheduled delivery.
For same-day delivery orders, please contact us within 30 minutes to 1 hour of placing your order so we have enough time to accommodate your request.
Simply email scoopd.studio@gmail.com or DM us on Instagram at @scoopd.sg with your order details and requested changes.
All changes are subject to availability, but we’ll always do our best to accommodate you.
Can I make a last-minute change to my delivery?
Need to make a last-minute change? Don’t panic, just let us know.
Email scoopd.studio@gmail.com or DM us on Instagram @scoopd.sg as soon as possible and we’ll see what we can do.
While we’ll always try our best to accommodate last-minute requests, changes close to your scheduled delivery may not be possible and may incur additional delivery fees.
Can I self-collect my order?
Not at the moment! We currently do not offer self-collection.
Need your SCOOP’D urgently? We’ve got you. Opt for Express Delivery and we’ll get your desserts to you within 1–3 hours, subject to availability and orders placed between 10AM and 6PM, Wednesday to Sunday.
Because sometimes, the craving simply can’t wait.
Can I send desserts to multiple addresses?
Absolutely! For orders going to different addresses, simply place a separate order for each delivery location.
Planning a big gifting order? If you’re sending SCOOP’D to a whole list of people, email us at scoopd.studio@gmail.com and we’ll be happy to help you arrange it.
Orders & Refunds
Is there a minimum order for online purchases?
Nope! There’s no minimum order when you shop online. Whether you’re craving one tub or stocking up for the whole gang, scoop away.
For delivery details, fees and all the good stuff, have a peek at our Shipping Policy.
Can I return or get a refund for my order?
As our desserts are freshly made to order, all confirmed orders are non-refundable and non-returnable, except in the following circumstances:
- Your dessert arrives damaged; or
- You’ve received the wrong dessert or items.
If there’s an issue with your order, please contact us at scoopd.studio@gmail.com on the day of delivery, along with a photo of what you received. We’ll review the issue and make it right for you.
For approved damaged or wrongly delivered orders, we’ll cover the delivery fee for the replacement.
How far in advance can I place my order?
The earlier, the better! Whether you’re placing a small order or planning a larger bulk order, we recommend reaching out around 1 month in advance or earlier so we have plenty of time to prepare everything just right.
Need something sooner? Don’t hesitate to ask, we’ll always do our best to accommodate your date and requirements, depending on availability.
📩 scoopd.studio@gmail.com
📸 DM us on Instagram @scoopd.sg
I placed my order but didn’t receive a confirmation email. What should I do?
Once your order goes through, a confirmation email should land in your inbox almost immediately.
Can’t find it? Have a quick peek in your Spam, Junk or Promotions folder (Sometimes emails like to hide there!)
Still nothing? Drop us a note at scoopd.studio@gmail.com and we’ll help you sort it out.
Can I cancel or make changes to my order?
Once an order has been submitted, cancellations aren’t possible.
Need to make a change? If your order hasn’t been processed yet, send us an email at scoopd.studio@gmail.com or slide into our DMs at @scoopd.sg as soon as you can. We’ll do our best to help!
I received the wrong order. What should I do?
Oops — we’re so sorry! That’s definitely not the scoop we wanted you to receive :(
If you’ve received the wrong dessert or items, please email us at scoopd.studio@gmail.com on the day of delivery with a photo of what you received.
We’ll sort it out and arrange a redelivery as soon as we can, with the delivery fee fully covered by us, of course.
My dessert arrived damaged. What should I do?
If your order arrives damaged, please email us at scoopd.studio@gmail.com on the day of delivery with a photo or video showing the damage.
We’ll review it and arrange a replacement or refund, where applicable.
How long does a refund take?
Once your refund has been processed, please allow 8–10 working days for the amount to be credited back to your original payment method.
We promise it’s on its way.
Will my desserts arrive warm?
For our warm desserts, we bake them fresh and pack them in an insulated bag to help keep all that gooey goodness warm during delivery.
Ordering additional ice cream cups or a 5L tub? Your ice cream will travel with freezing agents to keep it frozen along the way. Once it arrives, pop it straight into the freezer for at least 30–45 minutes before serving.
Bulk Orders, Events & Corporate Gifts
Do you offer bulk orders?
Absolutely, we’ve got you!
Our bulk orders are perfect for gifting, gatherings, corporate events and celebrations, with special bulk pricing available depending on your order quantity.
Minimum quantities and pricing may vary depending on your order. Delivery charges apply.
Drop us an email at scoopd.studio@gmail.com to enquire about our Bulk Discount Programme, and we’ll help you find the sweetest option for your occasion.
Does SCOOP’D cater for events?
Yes, and we’d love to be part of yours.
From pre-packed tubs to our signature live scoopable dessert stations, we can tailor the SCOOP’D experience to suit your event, guest count and venue.
Whether it’s a corporate event, wedding, private party or celebration, let’s make dessert the part everyone remembers.
Can SCOOP’D set up a live dessert station at my event?
You bet. Our Live Station brings the SCOOP’D experience straight to your event. Complete with scoops, toppings and plenty of dessert-time mischief.
Setups can be tailored to your venue, guest count and event requirements. Simply email us at scoopd.studio@gmail.com with your event date, location, guest count and requirements, and we’ll recommend a setup that works for you.
Can I request a customised SCOOP’D experience for my event?
Definitely. We’re all about making your event feel a little more you.
From menu and presentation to packaging and the overall dessert experience, we’re happy to explore customised concepts for suitable events.
Additional charges may apply depending on the scope of customisation.
Have something sweet in mind? Let’s scoop on it.